This suite of six courses explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Concise, impactful lessons can be applied on the job immediately.
Coaching
Guides you through cultivating a coaching relationship. Learn how to recognize coaching opportunities and invite an employee into a coaching relationship. Explore how to identify each employee’s skills and their opportunities for development. Discover ways to collaboratively create a coaching plan.
After successfully completing the course, you will be able to:
• Describe the benefits of coaching
• Discuss development opportunities with the employee
• Create an effective coaching plan with the employee
Corrective Action
Guides you through facilitating an employee’s improvement using the progressive disciplinary model. Understand how to apply corrective action in a balanced and objective manner. Learn when corrective action is justified and the consequences of not taking action.
After successfully completing the course, you will be able to:
• Describe the four steps of corrective action to determine which actions to take
• Document corrective action effectively
• Conduct a successful corrective counseling session with the employee
Effective Meetings
Guides you through planning and managing effective meetings. Learn how to hold meetings that give your team the opportunity to interact, collaborate, and share ideas, as well as resolve problems and make informed decisions.
After successfully completing the course, you will be able to:
• Explore the key areas of preparing an effective meeting
• Facilitate on-site and virtual meeting participation
• Handle problem behaviors in meetings effectively
Employee Recognition
Guides you through preparing and delivering recognition in a way that makes the employee feel valued and appreciated. Get tactics for reinforcing desired behaviors and actions for ongoing employee performance success.
After successfully completing this course, you will be able to:
• Describe the difference between compensation and rewards and recognition
• Communicate recognition effectively
• Explain the importance of recognition for individuals and your team
• Use key components of a meaningful recognition process that suits individual employees
Interviewing
Guides you through methods for conducting an effective interview. Learn how to quickly identify job requirements and skills. Discover various types of interview questions to ask and listening techniques to use. Ensure your interviewing follows legal guidelines, and helps you make fair hiring decisions.
After successfully completing the course, you will be able to:
• Prepare for and initiate the interview
• Ask the appropriate questions in the interview
• Use the appropriate interview closing
• Assess candidates objectively
Managing Performance
Guides you through managing performance proactively. Learn how to leverage the three steps in the performance management cycle to ensure that your employees stay focused on – and remain accountable for – business goals and outcomes.
After successfully completing this course, you will be able to:
• Create and modify performance objectives
• Discuss the performance objectives with the employee
• Determine how to monitor employee progress
