REAL Customer Service:
_____ Customer Service
_____1 – Showing Customers Your Care
_____2 – Using Language to Service the Customer
_____3 – Opening the Conversation
_____4 – Diagnosing Customer Needs
_____5 – Responding to Customer Requests
_____6 – Taming Challenging Conversations
_____7 – That’s a Wrap – Closing the Conversation
