People are complicated. Money is emotional. Put those two together and you get… interesting days at work.
That is why Calming Upset Customers exists.
Join CFTEA instructor and council member Jessica for one powerful night of real stories, real situations, and real ways to handle tough moments with confidence. She has seen it all and she is not just teaching theory, she is sharing what actually works.
Tuesday, March 31, 2026
6 to 8 pm EST
One night only and yes, it is on sale.
You will learn how to:
• Stay calm when someone else is not
• De escalate tense situations
• Protect your confidence and your professionalism
• Help your organization stand out in your community
This course is great if you are new to customer interactions or if you have been doing this a while and just want a fresh reset in a world that feels more impatient by the day.
Calming Upset Customers also applies toward:
• Assistant Branch Manager Certificate
• Call Center and Customer Care Certificate
• Certified Modern Branch Professional Level 1
• Foundations in Banking Certificate
• Loan Collections Certificate
• Loan Servicing Certificate
Because handling hard moments in a professional way is not just a skill. It is a superpower.