From Feedback to Action—Fast: How CFTEA Turns Ideas Into Impact
At CFTEA, feedback isn’t just heard—it’s acted on. Fast. Executive Director Andrew Lederer is known for his lightning-fast response to course feedback and requests. When new articles, case studies, audio, or video become available, self-paced courses are updated immediately to give learners the best possible experience. Recently, an organization reached out with a request for a topic that no CFTEA partner had available. Instead of saying “sorry,” Andrew rolled up his sleeves and created something new from the ground up—pulling
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