We have all been there. A customer on the phone, someone fuming across the counter, or a coworker channeling their inner Michael Scott. Suddenly, you are in the middle of chaos wondering, “Is this really my life right now?”
Calming Upset Customers is your two-hour sanity saver on Tuesday, October 7 from 6 to 8 PM on Zoom. Learn real-world tools to stay cool, find solutions, and handle tough moments without pulling a Dwight-style fire drill. Plus, it is on sale!
This course also checks the box for several CFTEA certificates — a win for your skills, your patience, and your future self.
Register now before someone’s “urgent issue” finds you first.
https://cftea.org/product/calming-upset-customers-virtual-classroom/
Why It Matters:
Because customer meltdowns are not going away, and AI still has not figured out how to talk someone down from a full-blown rant. Having calm, skilled humans in the mix is what keeps organizations running smoothly (and keeps everyone’s blood pressure in check).