Develop the key skills essential to successful customer service and maintenance of good customer relationships.. Gain a broad understanding of bank products to be able to better serve customers calling into the bank for assistance. Learn tactics for responding to customer needs and ensuring a quality customer experience. Become better able to successfully resolve customer problems and objections.
By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.
The estimated time to complete this certificate is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase.