CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE (ABA) – Course Code A1046SP

Develop the key skills essential to successful customer service and maintenance of good customer relationships.. Gain a broad understanding of bank products to be able to better serve customers calling into the bank for assistance. Learn tactics for responding to customer needs and ensuring a quality customer experience. Become better able to successfully resolve customer problems and objections.

By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.

Required Courses

• Banking Basics Suite or Principles of Banking or Banking Fundamentals
• Communication Basics Suite
• Working Effectively with Co-Workers
• Effective Referrals Suite
• Ethical Issues for Bankers
• Online Communication Suite
• Overcoming Objections
• Relationship Sales Suite or Introduction to Relationship Selling
• Understanding Bank Products or Deposit Accounts and Services
• Verbal Communication Suite or Business Telephone Skills
• Why Quality Service Matters or Quality Service
• Written Communication Suite or Written Communication or Certificate in Business Communication

The estimated time to complete this certificate is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase.

2020.07

ABA