CFTEA

Credit Union Member Service Experience Certificate

Credit Union Member Service Experience Certificate – Course Code O5049SP

Print formatted Credit Union Member Service Experience Certificate Worksheet

The following Member Service courses teach credit union employees how to improve member communications. From ways they can increase the value of transactions through cross-selling, to the art of teller service standards, this effective curriculum links theory with practice to accelerate success.

REAL Customer Service for Credit Unions:
_____ Customer Service
_____ 1 – Showing Customers You Care.
_____ 2 – Using Language to Serve the Customer
_____ 3 – Opening the Conversation
_____ 4 – Diagnosing Member Needs
_____ 5 – Responding to Customer Requests
_____ 6 – Taming Challenging Conversations
_____ 7 – Closing the Conversation

CFT / OnCourse Learning / Banker’s Edge

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