BRANCH MANAGER CERTIFICATE (ABA)

Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for building quality customer relationships..  By completing the ABA Branch Manager Certificate curriculum, you’ll strengthen your ability to manage branch office operations.

Required Courses

• Banking Basics Suite or Principles of Banking or Banking Fundamentals
• Coaching to Support the Sales Process Suite or Sales Coaching
• Employment Law or Managing Employee Relations
• Ethical Issues for Bankers
• Fundamentals of Consumer Lending Suite or Fundamentals of Consumer Lending
• Fundamentals of Small Business Banking Suite or Fundamentals of Small Business Banking
• Growing Small Business Relationships Suite
• Leadership in Action Suite
• Leveraging the Benefits of a Diverse Workforce or Working Together
• Making the Client Call Suite or Needs Based Selling
• Management Essentials Suite or Certified Modern Supervisor
• Overcoming Objections Suite
• Presentation Skills Suite or Verbal Communication or Certificate in Business Communication may be applied as required for Verbal or Written Communication
• Relationship Sales Suite or Introduction to Relationship Selling
• Sales Planning Suite or Building and Retaining Customer Relationships
• Verbal Communications Suite or Business Telephone Skills
• Why Quality Customer Service Matters or Quality Service
• Written Communication Suite or Written Communication or Certificate in Business Communication may be applied as requirement for Verbal or Written Communication
• The estimated time to complete this certificate is approximately 14 hours. Students have access to the curriculum for 1 year from date of purchase.

2020.07

ABA