Description
Certified Modern Banking Representative with Exam Bundle
(Formerly CFT Training. Updated Certified Teller.)
Build a career in banking. This is where the foundation goes in.
The Certified Modern Banking Representative (MBRC) is a nationally recognized certification that covers what you actually need to know on the branch floor. It’s built for new and entry-level employees who want to grow into the role with knowledge, confidence, and skill. The kind of credential that travels with you wherever your career goes next.
Why it matters: The teller title alone doesn’t capture what the work really is anymore. The customer expects more, the regulations don’t stand still, and the day-to-day at the branch keeps getting more layered. The MBRC reflects the work as it’s done today, and the name does too.
Required Courses
Banking Today Get a clear picture of how the banking industry works and where your role fits inside it. Useful for working with customers and co-workers from a fuller perspective.
Legal Foundations in Banking Learn how banking regulations actually show up in your day to day work, and what staying compliant looks like in real customer conversations.
Quality Service Build the customer service habits that hold up under pressure and the professional presence that makes customers want to come back.
Fighting Fraud: Top Scams Targeting Our Nation’s Seniors A strong place to start. Built to help you spot the scams and support the customers who get hit hardest by them.
Certification Exam with CFTEA replay Demonstrate your mastery and earn the certification. The exam is timed and online, and CFTEA replay is included allowing two attempts.
About the Exam and CFTEA replay
The certification exam is timed and delivered online. It includes CFTEA replay, which gives students a second attempt at no extra cost, 24 hours after the first try. Test anxiety is real. CFTEA replay was built with that in mind. A safety net, so one tough day doesn’t decide what comes next, and a way for organizations to avoid paying twice for the same registration.