A Manager’s Guide to Handling Difficult Employee Behavior, CEUs, PDUs, HRCIs, SHRMs

Course Description

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Learning Outcomes

• Discuss the importance of addressing difficult employee behavior
• Describe a six-step model for handling conversations about difficult behaviors
• Apply practical tips for handling conversations about difficult behaviors
• Recognize the common 12 difficult employee behavioral types:
  • the Complainer
  • the Disorganized Employee
  • the Procrastinator
  • the Inflexible Employee
  • the Unmotivated Employee
  • the Overly Sensitive Employee
  • the Overly Confident Employee
  • the Manipulator
  • the Social Skills Challenged Employee
  • the Overly Social Employee
  • the Needy Employee
  • the Bully
• Describe the 12 difficult behaviors, their causes and motivations, and their consequences
• Outline best practices for handling the 12 difficult behaviors
• Apply best practices to workplace scenarios involving the 12 behavioral types

Key Features

•  Expert-supported
•  Mobile-friendly
•  Accessible
•  Badge and credit-awarding
•  Games & Flashcards
•  Video content
•  Real-world case studies
•  Audio-enabled in app

Notes

This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK^®Guide) — Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

• PMP®/PgMP®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10
• PMI-RMP®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10
• PMI-SP®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10
• PMI-ACP®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10
• PfMP®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10
• PMI-PBA®
  • Technical: 0
  • Leadership: 10
  • Strategic/Business: 0
  • TOTAL: 10