Calming Upset Customers with Jessica Bollotta
Starting Wednesday, March 31, 2026 | 6:00 – 8:00 pm (Special Reduced Price)
Amazing evaluations!! Turn tense moments into opportunities for connection. In this interactive virtual classroom, you’ll gain practical techniques to confidently handle difficult customer interactions with professionalism and empathy.
Learn how to defuse frustration, actively listen, and resolve concerns while staying calm under pressure. Perfect for anyone in a customer-facing role looking to boost confidence and service skills.
Join gifted instructor, Jessica Bollotta, on an eye-opening journey where the content is relatable to your individual role.
https://cftea.org/product/calming-upset-customers-virtual-classroom/