CFTEA

Credit Union Member Service Experience Certificate

Credit Union Member Service Experience Certificate – Course Code O5049SP

REAL Customer Service for Credit Unions:
_____ Customer Service
_____ 1 – Showing Customers You Care.
_____ 2 – Using Language to Serve the Customer
_____ 3 – Opening the Conversation
_____ 4 – Diagnosing Member Needs
_____ 5 – Responding to Customer Requests
_____ 6 – Taming Challenging Conversations
_____ 7 – Closing the Conversation

CFT

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