Description
20min | Credits: 0.50 CRCM
This course explains the TCPA limits in making phone calls for marketing purposes, including prohibitions against using autodialers, prerecorded and artificial voices and requirements related to “do not call” and “do not fax” lists. Learn about related exemptions and consent requirements.
Audience: Marketing, call center, sales and collections staff, as well as any employees responsible for placing any types of calls to customers.
Learning Objectives
After completing this course, students will be able to:
- Explain the prohibition against using autodialers
- Explain the prohibitions against using prerecorded and artificial voices
- Describe Do Not Call and Do Not Fax rules
- Define prior express consent
This course is part of the ABA Frontline Compliance program.