Description
10min
This course explains Regulation E’s limitations on consumer liability for unauthorized electronic fund transfers and how they may vary depending on the timeliness of the consumer notifying the bank of an unauthorized transaction or a lost or stolen account access device.
Audience: Back office personnel responsible for resolving Reg E claims, branch personnel, call center personnel.
Objectives:
- Describe an unauthorized electronic fund transfer (EFT)
- Explain a consumer’s responsibilities when reporting an unauthorized EFT or other error
This course is part of the ABA Frontline Compliance program.