Description
20min | Credits: n/a
Prepare to address customer questions about Currency Transaction Reports (CTRs) while following bank policy and Bank Secrecy Act requirements. This course highlights common customer questions, effective response strategies, including optional approaches for explaining the bank’s obligation to collect and report information, and the availability of FinCEN’s educational pamphlet on CTRs. Understand how to communicate the purpose of CTRs and maintain compliance in customer interactions.
Note: The Frontline course BSA/AML: Completing the CTR, or teller experience in CTR completion, is a prerequisite for taking this course.
Audience: Bank employees who interact with customers, handle customer currency transactions, or are responsible for obtaining information necessary to complete Currency Transaction Reports (CTRs.)
Learning Objectives
After completing this course, students will be able to:
- Identify common questions customers may ask about CTR procedures
- Respond to customer questions about CTRs
- Describe the purpose of FinCEN’s educational pamphlet, Notice to Customers: A CTR Reference Guide
This course is part of the ABA Frontline Compliance program.