Description
This seminar is designed for ALL employees who are in a position of customer contact at their financial institution.
Elder abuse is a growing problem. Every year an estimated 2.1 million older Americans are victims of some form of elder abuse. For every case of elder abuse that gets reported, experts estimate there are as many as five cases that go unreported. Many people who hear the term “elder abuse” immediately think about older people living in nursing homes or about elderly people living alone with no visitors. The truth is: 1. Most incidents of elder abuse do not happen in nursing homes, 2. Most elder abuse and neglect take place at home, 3. There is no single pattern of elder abuse in the home, 4. It isn’t just the sick or mentally impaired elderly who are targets of abuse. In this seminar, attendees will learn about the different types of elder abuse older customers are exposed to, including financial scams. In addition, you will gain insight on some of the signs of financial abuse and what you can do to help your older customers.
Program Outline:
➢ What is Elder Abuse?
➢ Types of Elder Abuse
➢ Financial Abuse
➢ Signs of Financial Abuse
➢ What you can do to prevent financial abuse
➢ Case Studies