Description
40min | Credits: 1 CTFA
This course explains how and why older individuals are often targeted for financial exploitation. Frontline bank personnel will learn to detect potential financial abuse by strangers, or someone known to the older person. It explains common scams perpetrated against older individuals, and red flags to look out for.
Audience: Tellers, CSRs and other Frontline bank employees.
Learning Objectives
After completing this course, students will be able to:
- Identify possible elder financial exploitation, including internet and mail fraud schemes targeting older customers
- Explain why older individuals are vulnerable to financial exploitation
- Describe the role banks play in recognizing and reporting possible signs of elder financial exploitation
This course is part of the ABA Frontline Compliance program.