Description
Because projects bring so many people together to work collaboratively, it’s inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.
This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team’s cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.
Credits
- 0.75 Business Acumen PDUs
- 1.75 Power Skills PDUs
- 0.50 Ways of Working PDUs
Learning Outcomes
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilmann conflict mode instrument
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviors in the workplace
- Describe best practices for project leaders dealing with conflict among team members
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes dangerous conflict and consider methods for handling risky situations
Key Features
- Mobile-friendly
- Fully accessible
- Interactive activities
- Video content
- Audio-enabled
- Real-world case studies
- Expert-supported
- Credit-awarding