Description
25min | Credits: 0.50 CFMP
Explains the risks and regulatory concerns in social media. Provides guidelines for bank employees’ use of personal social media and includes examples of inappropriate use. Highlights key considerations when developing a program to identify, monitor and control social media risk including managing social media customer complaints.
Audience: All staff using social media. Staff responsible for monitoring the bank’s social media with regard to applicable bank laws and reputational risk. Any staff handling complaints for the bank.
Learning Objectives
After completing this course, students will be able to:
- Identify the opportunities, challenges, and risks that banks face with social media
- Discuss how banks should handle complaints communicated through social media
- Describe risks associated with using personal social media for bank business
This course is part of the ABA Frontline Compliance program.