Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.
After completing this course, students will be able to:
• Recognize the business case for diversity
• Define the management practices that support diversity in the workplace
• Explain the difference between diversity vs. stereotypes
• Apply the five-step process for handling diversity conflict resolution