Description
Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for building quality customer relationships.. By completing the ABA Branch Manager Certificate bundle curriculum, you’ll strengthen your ability to manage branch office operations.
Required Courses
- Banking Basics Suite
- Coaching to Support the Sales Process Suite
- Employment Law
- Ethical Issues for Bankers
- Fundamentals of Consumer Lending Suite
- Fundamentals of Small Business Banking Suite
- Growing Small Business Relationships Suite
- Leadership in Action Suite
- Making the Client Call Suite
- Management Essentials Suite
- Overcoming Objections Suite
- Presentation Skills Suite
- Relationship Sales Suite
- Sales Planning Suite
- Verbal Communications Suite
- Why Quality Customer Service Matters
- Written Communication Suite
- The estimated time to complete this certificate is approximately 14 hours. Students have access to the curriculum for 1 year from date of purchase.