A Manager’s Guide to Handling Workplace Conflict, CEUs, PDUs, HRCIs, SHRMs


SKU: d709f38ef758 Category:


 Estimated length: 6 hours
 Access Time: 90 days
 .6 CEUs | 6 SHRMs | 6 HRCIs | 6 PDUs

ourse Description

As a manager, you will undoubtedly deal with conflict. And as you look around to figure out who will keep the peace, you might be realizing that person is now you. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Learning Outcomes

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Key Features

  •  Expert-supported
  •  Mobile-friendly
  •  Accessible
  •  Badge and credit-awarding
  •  Games & Flashcards
  •  Video content
  •  Real-world case studies
  •  Audio-enabled in app


This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK®Guide) — Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

  • PMP®/PgMP®
    • Technical: 4.5
    • Leadership: 1.5
    • Strategic/Business: 0
    • TOTAL: 6
  • PMI-RMP®
    • Technical: 4.5
    • Leadership: 1.5
    • Strategic/Business: 0
    • TOTAL: 6
  • PMI-SP®
    • Technical: 0
    • Leadership: 1.5
    • Strategic/Business: 1.5
    • TOTAL: 3
  • PMI-ACP®
    • Technical: 4.5
    • Leadership: 1.5
    • Strategic/Business: 0
    • TOTAL: 6
  • PfMP®
    • Technical: 4.5
    • Leadership: 1.5
    • Strategic/Business: 0
    • TOTAL: 6PMI-PBA®
      • Technical: 4.5
      • Leadership: 1.5
      • Strategic/Business: 0
      • TOTAL: 6
Code: M5009SP
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