Designed for students with little experience in collections, or students interested in a refresher course in the basics of collections. This course provides specific strategies and procedures in becoming an effective loan collector. It covers three areas: inside collections, outside collections and special topics.
Course objectives are:
➢ Recognize the role of the collections department and the tools and legal guidelines with which the collector works
➢ Analyze and interpret a variety of collections reports and identify common leads used in skip tracing.
➢ Demonstrate the skills of making a successful telephone collections call
➢ Integrate effective collections letters into an overall collections strategy
➢ Demonstrate the skills of making a successful face-to-face collections call