Description
20min | Credits: n/a
Covers techniques to reduce robbery risk and mitigate harm to employees and customers. Explains actions employees should take before, during, and after a bank robbery occurs. Discusses tools for handling other threats such as bomb and kidnapping threats, active shooter incidents, kidnapping, and fire. Explains security routines and behaviors to help ensure individual employee physical safety, as well as the safety of coworkers and customers.
Audience: All bank employees: in particular branch staff, tellers, and new hires.
Learning Objectives
After completing this course, students will be able to:
- List techniques to reduce robbery risk and mitigate loss and physical harm in the event of a robbery
- Explain important actions to take after a robbery
- Describe ways to minimize crimes involving ATMs
- Describe how employees should handle bomb and kidnapping threats, fire, active aggressors, and other emergencies
This course is part of the ABA Frontline Compliance program.